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SMAX320 – SMAX 2021.x Essentials for Suite Administrators

EDU Trainings s.r.o.

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This course covers how a suite administrator will use Service Management Automation X (SMAX) to perform administrative tasks related to Service Management automation in the Suite Administration application. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.
You are a suite administrator who wants to perform administration tasks for the Service Management Automation Suite. You want to set up SMAX from configuring an email server to creating or importing a customer, account, user, license, license pools, and tenant. You will add the created users to the account, license to the license pools, assign a license to the tenant, and deploy the tenant. You also configure suite-level settings in Configurations, including security, email, and integration, view the operation history and configure access control. From configuring, creating, importing, assigning, adding, managing, administering, and analyzing these suite administrative operations, you will learn how SMAX helps in these and future situations.
This course is applicable for SMAX 2021.02, 2021.05, and 2021.11 versions. The slides and student guides are of the 2019.05 version but are still compatible with the 2021 lab, and the lab guide is for the 2021.11 version of SMAX. Upon successful completion of this course, you should be able to:

Describe suite administration
Configure a mail server
Create a customer
Create and edit an account
Add a user to the account
Create a trial license
Create a license pool and add a license to the pool
Create a tenant, assign a license, and deploy the tenant
Export and import the tenants
Clone a tenant
Setup a multi-tenant environment
Configure LW-SSO and view LDAP settings
Manage Smart Analytics at the suite level
Set intervals for IDOL based search and define License Expiration Notification

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Lesson 1: Course Overview

Introduce the course overview, agenda, and logistics
List the available SMAX courses
Launch the Digital Learning course
Access the lab environment

Lesson 2: Mail Server
Configuration

Explain the administrative tasks
Explore the suite administration application
Explain back office
Explain the mail server
Explain SMTP and EWS
Configure an email service

Lesson 3: Customer, Account, and
User Management
 Access the customer, account, and user area in the back officer portal
 Create a new customer
 Create and manage a new account
 Add users to the account with the required features and settings
Lesson 4: License Management

Access the license and license pool area in the back-office
portal
Creating a trial license
Create a license pool and add it to the license

Lesson 5: Tenant Administration

Navigate the tenant management area
Explain different types of tenants – Production, DEV, Internal, Trial
Create a tenant
Assign a license to the tenant
Deploy the tenant
Export a tenant
Import a tenant
Clone a tenant
Explain the multi-tenant environment

Lesson 6: Configuration
Management

Access the Configuration area
Explain about Single sign-on
View the Lightweight Direct Access Protocol (LDAP) settings for the configuration management system
Manage smart analytics at the suite level
Explain IDOL (Intelligent Data Operating Layer)
Set intervals for IDOL bases search
Define license expiration notifications duration

Cieľová skupina

This course is intended for Suite Administrators.
Certifikát Na dotaz.
Hodnotenie




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