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SMAX220 – SMAX 2021.x Essentials for Configuration and Asset Managers

EDU Trainings s.r.o.

Popis kurzu

This course covers how a configuration and asset manager uses the Service Management Automation X (SMAX) agent interface to obtain and maintain current information about business services and devices used in tracking defects, change requests, and problems. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.
You are a service asset and configuration manager who wants to describe the services and all its
components, collect current information about a new Online Book Store business service to close
defects, fulfill change requests, and solve problems as well as manage contracts with the vendors. This course helps you to create, handle, and track these individual assets that support your business services.
You are new to SMAX.
This course is applicable for SMAX 2021.02, 2021.05, and 2021.11 versions. The slides and student guides are of the 2019.05 version but are still compatible with the 2021 lab, and the lab guide is for the 2021.11 version of SMAX. Upon successful completion of this course, you should be able to:

Describe the basic architecture of SMAX
Explain the SACM model hierarchy and relationship
Create a service definition
Create an actual service
Create a service component
Create a device (asset) record
Create a system element
View impact
Manage Stockroom and reserve an asset
Create an asset model and receive an asset
Manage software asset license
Create a subscription for an asset manually
Manage an existing vendor and add a brand
Add a maintenance contract
Create a report and manage the dashboard.

Obsah kurzu

Lesson 1: Course Overview

Introduce the course overview, agenda, and logistics
List the available SMAX courses
Launch the Digital Learning course
Access the lab environment

Lesson 2: SACM Model Hierarchy and Relationships

Explain the SMAX architecture overview
Explore the SACM module
Access the service asset and configuration management
module
Explain the SACM asset models
Explore the SACM model hierarchy
Create a new service definition with relationship rules
Create an actual service and relate it to relationship rules
Create a Service Component with relationship rules
Create a device with relationship rules
Explain the bottom-up and top-down analysis
Create a system element with relationship rules
Learn about the UCMDB mapping with the different entities in the model hierarchy
View the impact analysis

Lesson 3: Stock Management, Reservation, Software Asset, and Subscription

Access the Stock Management area
Create a new stockroom for the location
Receive an infrastructure & peripheral device into the stockroom
Reserve an asset manually in the stockroom
Create an Asset model and receive a device into the stockroom
Manage software asset license
Create a new license model and a license for Windows software
Create a subscription for an asset

Lesson 4: Vendors and Contract

Access the Vendor management area
Explain Vendors and Brands
Access the Contract Management area
Add a new maintenance contract

Lesson 5: Reports and Dashboard

Navigate the Reports User interface
Personalize the dashboard
Create a report and display it on a dashboard

Cieľová skupina

This course is intended for IT Asset Managers and IT Configuration Managers and Designers.
Certifikát Na dotaz.
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