Implementing Splunk IT Service Intelligence

EDU Trainings s.r.o.

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Using Modules 1-4

1 – Navigating ITSI Cloud and Service Analyzers
2 – Visualizing Services with Glass Tables
3 – Investigating Issues with Deep Dives
4 – Managing Episodes

Module 1 – Deployment and Initial Configuration

Understand IT Service Intelligence licensing
Describe factors affecting IT Service Intelligence performance
Identify IT Service Intelligence components
Configure IT Service Intelligence roles
Configure IT Service Intelligence modules
Describe IT Service Intelligence deployment options
List IT Service Intelligence hardware recommendations
Describe the installation procedure
Understand IT Service Intelligence licensing
Describe factors affecting IT Service Intelligence performance
Identify IT Service Intelligence components
Configure IT Service Intelligence roles
Configure IT Service Intelligence modules

Module 2 – Designing Services

Given customer requirements, plan ITSI services
Design service KPI properties, such as schedules, importance,
Identify entity-oriented KPIs
Identify dependencies between services

Module 3 – Data Audit and Base Searches

Analyze a data environment based on implementation requirements
Identify necessary data sources for KPIs
Plan data intake for IT Service Intelligence configuration
Implement base searches to support service design

Module 4 – Implementing Services

Use a service design to implement services in IT Service Intelligence
Create KPIs using base searches
Configure basic KPI settings for calculation and aggregation
Configure KPI lag and backfill
Set KPI importance
Calculate service health score

Module 5 – Thresholds and Time Policies

Configure KPI thresholds
Use aggregate and entity-level thresholds
Use static and adaptive thresholds
Apply time policies to thresholds
Create custom threshold templates

Module 6 – Entities and Modules

Add KPIs to services from modules
Identify good use cases for entities
Define entities in services
Use entities in KPI searches
Use pseudo entities in KPI searches

Module 7 – Templates and Dependencies

Define service template use cases
Create service templates
Create new services from templates
Create dependencies between services

Module 8 – Anomaly Detection and Predictive Analytics

Define anomaly detection capabilities
Configure anomaly detection for KPIs
Configure predictive analytics for services

Module 9 – Access Control

Identify ITSI roles and capabilities
Describe service level roles and team ownership
Modify ITSI menu options
Control access to ITSI views

Module 10 – Customization, Maintenance, Troubleshooting

Use backup and restore tools
Install content packs
Use maintenance mode for services and entities
Understand the ITSI REST interface
ITSI troubleshooting

Module 11 – Correlation Searches and Multi-KPI Alerts

Define new correlation searches
Define Multi-KPI alerts
Manage notable event storage

Module 12 – Aggregation Policies

Define aggregation policy capabilities
Modify the default aggregation policy
Understand Smart Mode
Create new aggregation policies
Use aggregation policies to automate notable event response

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